Case studies House of Fraser

Docdata Fulfilment operate a fully integrated solution for the sale of HOF products through the eBay channel.

Stock is received from multiple channels into the Docdata facility. Utilising our WMS solution the stock is processed and reconciled against data  advised by the client through the FTP facility.

Docdata manage inventory, customer service and  feedback resolution in line with the eBay channel.

Our WMS system enables a full end to end audit of all products handled throughout the facility.  Integration with key carriers enable the client to utilise a bespoke transport matrix to obtain best service/rates based on weight, destination, value of product.

Docdata also carry out supportive logistics services for the client such as Quality control, Rework, Store transfer handling and distribution to the client Bricks and Mortar sites as well as their NDC.

  • Ebay Fulfilment
  • Customer Service
  • Quality Control
  • Product rework
  • Reverse Logistics
House of Fraser

Case studies

Services provided

Case studies House of Fraser

Docdata Fulfilment operate a fully integrated solution for the sale of HOF products through the eBay channel.

Stock is received from multiple channels into the Docdata facility. Utilising our WMS solution the stock is processed and reconciled against data  advised by the client through the FTP facility.

Docdata manage inventory, customer service and  feedback resolution in line with the eBay channel.

Our WMS system enables a full end to end audit of all products handled throughout the facility.  Integration with key carriers enable the client to utilise a bespoke transport matrix to obtain best service/rates based on weight, destination, value of product.

Docdata also carry out supportive logistics services for the client such as Quality control, Rework, Store transfer handling and distribution to the client Bricks and Mortar sites as well as their NDC.

  • Ebay Fulfilment
  • Customer Service
  • Quality Control
  • Product rework
  • Reverse Logistics
House of Fraser
House of Fraser
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      Docdata implemented a design overhaul for the client’s existing website to improve overall look and feel and simplify the customer purchase journey.

      The website was set up to trade in the UK and US with multicurrency and separate logistics locations.

      The solution provided included a flexible CMS (content management system) to allow workflow management of new season products and content, extensive sales and discounting management, plus access to exclusive Lulu footage in the form of rich media.

      Localised sites for China and the Far East have also since been launched by docdata.

      • Site Redesign
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      • Localised sites
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    • REN - 75% revenue increase measured

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      REN skincare required a creative upgrade and restructured site architecture to simplify the customer purchase journey and refresh their ecommerce website.

      Dodata achieved this by incorporating a ‘Quick Shop’ option in the purchase area of the site, plus a rewards points system and ‘Product for Life’ customer loyalty schemes. A bespoke CMS system tailored to the client’s expanding business needs gave the client the freedom to update and manage the site content efficiently themselves.

      Since site relaunch there has been a successful 75% revenue increase measured online.

      • Site Redesign
      • Quick Shop facility
      • Reward / Discounting System
      • Bespoke CMS
      Ren

      Full story

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    International Logistics GuideIMRG & Docdata e-Retail International Logistics Guide 2011