Customer Services Management

e-CORE Admin helps your customer services team maintain a good relationship with the customer. Customer orders can be found quickly and easily and cross-referenced with extended customer details and preferences.

e-CORE makes it easy for you to get all the information you need about a customer to deal with any customer queries effectively. Sometimes this may involve placing a customer services order on behalf of the customer, updating their details, or giving them more information on the status of an order. e-CORE is designed to make cross-referencing of this information as simple as possible.

Part of the customer relationship on an e-commerce website is also about allowing customers to manage and review their own data, and to have multiple channels of feedback available. Customers can manage their own personal information through e-CORE, check current and previous orders, and interact with the product catalogue by placing product reviews. Customers can be enticed, and rewarded for their loyalty, with a range of discounts, promotions, and reward points. The discounting system is designed to retrieve the best available discount for the customer, ensuring a positive shopping experience, and a smooth customer relationship.

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e-CORE Screen Shot