Reverse Logistics

Docdata offer reverse logistics as a value added service for clients. This includes returns analysis - which can effectively decrease number of returns - and alongside this, grading and refurbishment increases the value of the returned goods.

We pride ourselves in fast processing, automation and process transparency, which significantly reduces the queries of the web shopper resulting in higher customer satisfaction and lower costs for your customer service.

To support these services there is a collection network which provides a selection of return options for the customer, and removes time spent managing collection partners for our clients.

In addition to processing services, docdata utilises fraud modules to reduce monetary loss. We can also utilise our network of buyers to provide an effective sales channel for returned goods.

In summary, docdata is able to utilise their logistic network to process large volumes in a small time frame which helps with incidental recall actions, when items need to be recalled or traded as quickly as possible.

As the market is maturing, returns handling is considered more of a valued service by the web shopper. Therefore, in order to create a loyal customer base, return processing should be of top quality.

We provide the following reverse logistics options:

  • Returns Analysis
  • Grading & Refurbishment
  • Customer Services
  • Fraud modules
  • Collection Network

 

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